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Lesley White

Professor of Pharmacy Management
Johnson & Johnson – Pharmacy Practice Foundation Chair of Pharmacy Management

Qualifications

BPharm, MCom, MEd, PhD

Contact Details

University of Sydney
Phone: +61 2 9351 4447
Fax: +61 2 9351 7689
Email:
Room N519
Pharmacy Building A15
The University of Sydney
NSW 2006 Australia

Background

Professor White has been an academic since 1995, teaching and researching in the field of marketing, particularly services marketing and marketing strategy. Her doctorate is from the University of Sydney with a thesis addressing decision making in a professional services context. Prior to joining academia, she worked in hospital pharmacy, pharmaceutical regulatory affairs, pharmaceutical wholesaling and pharmaceutical marketing, as well as in industries other than the pharmaceutical area.

Research Interests

Pharmacy schools nationwide have been extremely successful in training graduates in the scientific and clinical accomplishments required for their future careers. However approximately 85% of graduates take up a career in retail pharmacy where small business management skills are vital for success. To date, there has been relatively little teaching or research undertaken in this area. Whilst the primary focus will be on retail management, much of this material is equally applicable to hospital pharmacy, where similarly there is a paucity of research into management issues.
The University of Sydney Faculty of Pharmacy has close ties with retail and hospital pharmacy as well as with industry and has received outstanding levels of support and enthusiasm regarding the establishment of the Chair of Pharmacy Management. These relationships will be an integral component of the successful introduction of strong ongoing Pharmacy Management research projects. As the first centre in Australia, and one of only a few internationally focusing on Pharmacy Management, this is a green-fields area and a huge number of possible projects will provide valuable managerial and academic contributions which aim to improve the competitiveness of pharmacy.

Select Journal Articles

  1. Rickwood, C and White, L (2008) "Pre-purchase Decision-Making for a Complex Service: Retirement Planning" Journal of Services Marketing. in press
  2. White, L and Yanamandram, V (2007) “A Model of Customer Retention of Dissatisfied Business Services Customers.” Managing Services Quality, Volume 17 (3), page 298 – 316.
  3. Welling, R and White, L (2006) “Measuring the Value of Corporate Web Sites” Journal of Internet Commerce, Volume 5 (3) page 127 - 145
  4. Welling, R and White, L (2006) “Web Site Performance Measurement : Promise and Reality” Managing Service Quality, Volume 16 No.6, page 654 - 670.
  5. Yanamandram, V and White, L (2006) “Switching Barriers in Business-to-Business Services: A Qualitative Study” International Journal of Service Industry Management, 17(2) p.158 – 192.
  6. Fitzgibbon, C and White, L (2005) “The Role of Attitudinal Loyalty in the Development of Customer Relationship Management Strategy within Service Firms”, Journal of Financial Services Marketing 9(3) p.214 – 230.
  7. White, L and Yanamandram, V (2004) “ Why Customers Stay: Reasons and Consequences of Inertia in Financial Services” Managing Services Quality 14 (2/3) p.183 – 194.
  8. Francis, J and White, L (2004) “Value across Fulfillment - Product Categories of Internet Shopping” Managing Services Quality 14 (2/3) p.226 - 234.
  9. White, L and Johnson, L. (2002) “Relative Influence of Physicians and Patients in the Prescribing Decision” International Journal of Medical Marketing 2(2), p.144-158.
  10. White, L and Johnson, L. (2001) “Consensus Regarding Purchase Influence in a Professional Service Context : A Dyadic Study” Journal of Business Research 54(3), p.199-207.